So, I've had upgraded drives in my S1, s2, DTV, DTV-HD150 (?), and Tivo HD. Until yesterday, that has never been an issue with Tivo customer support.
However, as described in another thread, I just got my first Roamio, which I upgraded with 6TB drive.
However, I am having having transfer issues between the new Roamio and my older S3s, and between the Roamio and a new mini. Basically, they can see each other, but refuse to transfer (or in the case of the mini, pair). I've done all of the "standard" troubleshooting (reboot, forced call, MAK check, network check, etc.).
So in troubleshooting, I called Tivo. After a few minutes of the usual basic Tivo 101 troubleshooting, he went offline. When he returned, the rep flat out told me what I have "altered" my Tivo, so there was nothing else to be done.
So, while rolling my eyes, I asked him if he would work with me if I restored the original drive. He told me unconditionally no, that because once the warranty was voided (:rolleyes:), it was no longer eligible for any support.
I realize CSRs are like playing roulette -- my concern is if he actively put something like that in the notes -- or worse when he went offline if a manager did. Or worse, if we are at the beginning of a new era with Tivo, where they start crippling features if they see non-stock devices.